FAQs

Thank you for visiting the Hurst Marketplace, an easy-to-use one-stop shop for all your Hurst promotional item needs. Below you’ll find answers to some commonly asked questions:

1. I placed an order today; when will I receive it?
HURST’s promotional fulfillment agency, Positive Image Promotions, processes all orders and ships all merchandise, as shown on the website, within four (4) business days from the day the order was placed. Once your order leaves the warehouse, please allow for an additional 2-3 business days for actual delivery time via UPS Ground. Once your order is in transit, you will receive an email containing a UPS tracking number, which you can use to track your package online at http://www.ups.com/ or by calling 1.800.PICK.UPS.

2. Is shipping included with the cost of merchandise?
Customers are responsible for all UPS Ground shipping charges, which are additional and not included in the merchandise total. As shipping costs vary by weight and distance to destination, an accurate calculation of shipping charges is determined once the order with shipping information has been received. Your total shipping cost will be shown to you before you confirm your order online. If placing your order via phone, Terri will be able to provide shipping costs.

3. I’m under a deadline, and need my items as soon as possible. Can I receive my order sooner if I pay extra to have it expedited?
Getting your order to you as soon as possible is a shared goal of HURST and Positive Image Promotions. Once your order has been packed, it is possible to overnight your order via UPS Next Day for an extra fee (rate varies by order); however, production time varies by item, and a rush order may not be possible for all items, although we will do our best to accommodate you. Please contact Terri Meinhardt terri@h2d.com or call 414-351-4423 x106 to discuss your specific items of interest and production times.

4. Do you split orders for shipment, if a portion of an order is complete but another part is not ready?
Whenever possible, your complete order will be shipped together. However, should a portion of your order be delayed beyond our standard four (4) day processing time, we will ship the portion of the order that is complete, and contact you with an update regarding the estimated production time for the remainder of your order.

5. I saw you ship via UPS; however, my company has an account with Fed Ex. Can I give you our Fed Ex number for shipping?
HURST was able to negotiate a discounted shipping rate with UPS, the savings of which we pass on to our customers. In addition, UPS make regularly scheduled pick-ups at the fulfillment agency’s warehouse; therefore, all orders are shipped via UPS to ensure the most cost-effective and timely delivery method.

6. How can I track my order?
Once your order leaves the warehouse, please allow for an additional 2-3 business days for actual delivery time via UPS Ground (unless you have made special arrangements for expedited shipping). Once your order is in transit, you will receive an email containing a UPS tracking number, which you can use to track your package online at http://www.ups.com/ or by calling 1.800.PICK.UPS.

1. As an authorized dealer of HURST products, will I have access to any special promotional offers?
HURST will regularly thank authorized dealers for your continued loyalty with special, time-sensitive promotional codes, which are shared with our authorized dealers via email and other print materials. If you have a current promotional code, please enter it in the “Promo Code” field during checkout. Please be sure to enter a valid, non-expired code. If you are an authorized dealer but do not have a current code, please contact Britt Hawkins at bhawkins@idexcorp.com or 1.800.537.2659 ext 2029.

2. Can I share my promotional code with friends?
As a valuable member of the extended HURST family, promotional codes are offered to you as a thank you for your continued patronage. We value your loyalty, and so that we may continue to reward you with special offers, we ask that you please refrain from giving out Hurst promotional codes to others. The promotional codes are intended for use by authorized Hurst dealers only.

1. How can I get a HURST product or apparel item personalized?
HURST has made available to you a wide array of promotional apparel and premiums, many of which can be further personalized via embroidery, silkscreening or other methods. Order minimums will vary by item. Please contact Terri Meinhardt terri@h2d.com or call (414-351-4423 x106 to discuss the best solution for your personalization needs.

2. Are there other unique special order HURST products that I could possibly buy, which are currently not listed on the website?
HURST is open to hearing your ideas. Please contact Terri Meinhardt terri@h2d.com or call 414-351-4423 x106 to discuss. Terri can help you to best maximize your personalization and incentive potential.


>Hurst Corporate: Britt Hawkins, 1.800.537.2659 x2029 or bhawkins@idexcorp.com
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>Technical Site Assistance: webmaster at webmaster@hurstwebmaster.com